Our Client,a water utility company in Harrismith and Phuthaditjhaba)has engaged us to invite suitable

suitabily qualified and experienced persons for appointment to the post described below. 

Reporting to: Commercial Manager 

 Job Purpose:

To manage the Customer Service Department, ensuring compliance with all relevant municipal by-laws; enhanced relationships with communities; and improved revenue collections as to assist the entity in reaching financial sustainability.   

Key Performance Areas:

The incumbent will be expected to optimise and continually improve the organisation’s income stream; ensure that the department is able to fulfill its mandated functions and continually monitor and improves its performance; report on departmental progress; keeps up to date with developments in technology, statutory requirements, policies, market practices etc.

Requirements:

The ideal candidate must hold an appropriate B Degree (financial/legal); have the ability to lead and motivate staff and interact with municipal officials and customer/consumer bodies, the press and/or other media representatives, and community leaders at all levels. He/she must have a minimum of five years experience in customer care and three to four in financial/management positions as well as knowledge of integrated billing systems and  local government financial legislation.

Remuneration:

This is a Grade D4 position in terms of Paterson Grading.

Enquiries: Quadrant Consulting, 1st Floor, Christie House or Kereheletsoel@quadrant.co.ls  or Mosebetsim@quadrant.co.ls , Tel: (+266) 2231 4707.